This Cookie Policy explains how Funders First, Inc. uses cookies and similar technologies across fundersfirst.com and our dashboards at app.fundersfirst.com.
The short version: we use only the cookies required to keep you signed in and to protect our forms. We do not run advertising or third-party analytics trackers on this website, and we do not sell your data.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
Our Public Website
Browsing fundersfirst.com — the pages you are reading now — does not set advertising or analytics cookies. Our hosting provider maintains standard server and security logs, described in Section 1 of our Privacy Policy.
Strictly Necessary Cookies
These cookies are required for our dashboards to function. They enable core functionality such as authentication and security. You cannot opt out of them and still remain signed in.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-access-token | Keeps you signed in to your dashboard (set by our authentication provider) | Session |
| sb-refresh-token | Renews your session so you are not signed out mid-task | Up to 30 days |
| ff_iso_pending | Encrypted progress cookie for the ISO enrollment wizard, so a partially completed application can be resumed | 24 hours |
| ff_bo_pending | Encrypted progress cookie for merchant enrollment, same purpose | 24 hours |
| ff_impersonate | Set only for authorized Funders First staff when viewing a partner dashboard for support | Session |
What We Do Not Use
For clarity, and unlike many sites in our industry, we do not currently set:
- Advertising or retargeting cookies
- Social media tracking pixels
- Third-party analytics cookies
- Cross-site tracking of any kind
If that changes, we will update this policy before the change takes effect and, where required, ask for your consent first.
Similar Technologies
In addition to cookies, our dashboards may use:
- Local Storage: stores small preferences (such as a chosen dashboard background) in your browser
- Session Storage: holds temporary form state so a refresh does not lose your work
Our transactional emails may contain standard delivery tracking used by our email provider to confirm that a message was delivered or opened.
How to Manage Cookies
Browser Settings
Most web browsers let you control cookies through their settings. You can typically view stored cookies, delete all or specific cookies, block cookies from specific or all websites, and block third-party cookies.
- Chrome: Settings → Privacy and Security → Third-party cookies
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Settings → Privacy → Manage Website Data
- Edge: Settings → Cookies and Site Permissions
Impact of Disabling Cookies
Because we only use strictly necessary cookies, blocking them will prevent you from signing in to your dashboard or completing enrollment. Browsing our public website is unaffected.
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about our use of cookies, please contact us:
Funders First, Inc.
2942 N 24th St. STE 115
Phoenix, AZ 85016
info@fundersfirst.com
480.631.7691
The rest of the fine print